All U.S. orders are shipped via a trackable shipping carrier (UPS).

Exception: orders shipping to Alaska, Hawaii, Puerto Rico, P.O. Boxes and military addresses will ship via USPS Priority Mail with a delivery confirmation.

Orders are shipped, on average, within 72 hours from the time that the order is placed. Therefore, most of your orders should be received within 6-10 business days from the time that you place your order.

You may return any unopened merchandise in its original condition, including original packaging within 21 days of receipt and you will receive a full refund less shipping.

We cannot accept items for return that have been opened or used.

Shipping cost is non-refundable for undelivered, unclaimed or returned packages.

Once we receive a return from you (with all of the proper information), we will credit your account and notify you.

To cancel your order, please send an email to support@fragranceX.com within 4 hours of placing your order. If your order has already been processed, BellaFragrance.com is not responsible for any shipping charges incurred.

Once an order has been shipped and there is a delivery confirmation, BellaFragrance.com is not responsible for any theft of product or delivery to the wrong address. If a customer issues a complaint that they did not receive their product despite delivery confirmation, we cannot issue a credit. A claim with UPS will be pursued that UPS didn't deliver the product to the correct person or that they left the product in a susceptible area. If funds are returned to us from UPS, we will credit the customers' account. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

If BellaFragrance.com determines that there was in fact product missing from the package, we will credit our customers' account immediately.

Each drop ship package and their contents are triple-checked for quality control and packed to ensure that they arrive safely. If a customer claims that one of the products is damaged, we can file a claim with our shipping partner to investigate the situation.

After receiving the claim, our shipping partner, in most circumstances, will request that the damaged product be shipped back to its warehouse for inspection. After inspection, we will pursue a claim with UPS that UPS didn't deliver the product in a safe manner. If funds are returned to us from UPS, we will credit the customers' account for the product. Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

If an item is not in stock, we will do our best to make sure it will be indicated in our store and not available for purchase. If a specific order cannot be completed in full. You will be notified via email for any item that is out of stock and a credit will be issued to your account/credit card.

We are not responsible for any typographical errors or inaccuracies set forth in this website. The information, prices, and discounts set forth herein are subject to change without notice.